tag:careapp.statuspage.io,2005:/historyCareApp Status - Incident History2024-03-27T01:48:10+10:30CareApptag:careapp.statuspage.io,2005:Incident/181498982023-08-15T16:32:05+09:302023-08-15T16:32:05+09:30High Database Load<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:32</var> ACST</small><br><strong>Resolved</strong> - Thanks for your patience as we have worked through this issue. CareApp should now be working as expected again. Please get in touch with our Support Team if you have any questions or notice anything amiss. Have a great afternoon!</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:23</var> ACST</small><br><strong>Monitoring</strong> - We have made some changes to our database configuration which has alleviated the database load, and we are continuing to monitor performance.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>16:11</var> ACST</small><br><strong>Identified</strong> - We are investigating degraded performance of CareApp caused by unusually high database load. We apologise for this inconvenience and will keep you posted.</p>tag:careapp.statuspage.io,2005:Incident/166563702023-04-13T00:20:04+09:302023-04-13T00:25:08+09:30Database Upgrade<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>00:20</var> ACST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>23:35</var> ACST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:58</var> ACDT</small><br><strong>Scheduled</strong> - As part of our commitment to giving you the best CareApp experience, we need to perform some maintenance on our systems. CareApp will be undergoing scheduled maintenance on Thursday, April 13, between midnight and 1am, Australian Eastern Standard Time.<br /><br />CareApp may be unavailable during this maintenance window.<br /><br />We need to perform a database version upgrade on the database housing your CareApp data. This is a routine upgrade as recommended by our cloud services provider, Amazon Web Services.<br /><br />We expect the upgrade to take approximately 40 minutes to complete. During this time you may not be able to access CareApp.</p>tag:careapp.statuspage.io,2005:Incident/163116952023-03-02T00:52:20+10:302023-03-02T00:52:20+10:30Delay encoding videos<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:52</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:51</var> ACDT</small><br><strong>Identified</strong> - We have identified an issue where our video transcoding pipeline is not completing video encodings. This results in videos in the feed showing as "Video Processing". We are investigating the cause of this issue, and videos will finish encoding when the problem is fixed. No action is required by CareApp users, but we apologise for the interruption.</p>tag:careapp.statuspage.io,2005:Incident/146204442022-12-08T14:07:45+10:302022-12-08T14:07:45+10:30Notice attachments not loading<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:07</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:48</var> ACDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> ACDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:38</var> ACDT</small><br><strong>Investigating</strong> - We are investigating reports of users being unable to download notice attachments on some notices. Thanks for your patience as we work to identify the problem.</p>tag:careapp.statuspage.io,2005:Incident/97631752022-04-12T11:07:02+09:302022-04-12T11:07:02+09:30Finished video chats not cleaning up<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:07</var> ACST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:24</var> ACST</small><br><strong>Identified</strong> - We are aware of an issue where finished video chats are not always cleaning up. A fix to resolve this issue will be in place soon.</p>tag:careapp.statuspage.io,2005:Incident/88390412021-12-14T20:05:21+10:302021-12-14T20:34:33+10:30Unable to create content in CareApp Mobile 2.25.1<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>20:05</var> ACDT</small><br><strong>Resolved</strong> - CareApp 2.25.2 is now available in both the iOS App Store and Google Play Stores. Thank you for your patience as we resolved this issue.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:24</var> ACDT</small><br><strong>Update</strong> - Our Android update for CareApp 2.25.2 is now available in the Google Play Store. We are awaiting an Apple review for the iOS update. CareApp web is not affected and can be used as normal.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:05</var> ACDT</small><br><strong>Monitoring</strong> - This morning we have identified an issue affecting CareApp 2.25.1 on iOS and Android that is preventing users from creating new content. We have fixed the issue in a new version 2.25.2. Due to the way app updates work, it may take several hours for an update to become available on your devices. Users are advised to continue to use version 2.24.0, which is not affected by the issue, and update to 2.25.2 once it is available. CareApp web is not affected by this issue and can be used as normal. We apologise for the inconvenience this issue is causing and will have it rectified as soon as we can.</p>tag:careapp.statuspage.io,2005:Incident/76862822021-08-05T12:04:45+09:302021-08-05T12:04:45+09:30Unable to invite new users in CareApp Web<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:04</var> ACST</small><br><strong>Resolved</strong> - We have deployed an update to CareApp Web to fix this issue. Thank you for your patience.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:03</var> ACST</small><br><strong>Identified</strong> - We have identified an issue in our web app preventing inviting new users to CareApp. We expect to have this issue resolved shortly.</p>tag:careapp.statuspage.io,2005:Incident/69101392021-05-04T12:19:15+09:302021-05-04T12:19:15+09:30Issue when visiting the customers page in CareApp Web<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:19</var> ACST</small><br><strong>Resolved</strong> - This issue is now resolved. You may need to refresh CareApp in your web browser (Ctrl-R) to receive an update. Thank you for your patience.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:21</var> ACST</small><br><strong>Identified</strong> - We are aware of an issue affecting some users when visiting the Customers page on CareApp web. We have identified the cause of this issue and will have a fix in place shortly.</p>tag:careapp.statuspage.io,2005:Incident/68015472021-04-21T14:57:08+09:302021-04-21T14:57:08+09:30Some images not appearing in Legacy Edge browser<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>14:57</var> ACST</small><br><strong>Resolved</strong> - We have released an update to CareApp web that resolves this issue. Thank you for your patience.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>12:33</var> ACST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>12:30</var> ACST</small><br><strong>Identified</strong> - We are aware of an issue affecting users of Legacy Microsoft Edge (non-Chromium) where images shared in CareApp are not appearing. We will have a fix for this shortly. <br /><br />We recommend users of Legacy Edge update to the latest version available from Microsoft for much improved performance, or to another supported browser.</p>tag:careapp.statuspage.io,2005:Incident/62704022021-02-15T13:26:36+10:302021-04-21T14:54:39+09:30Some video-messages not appearing<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:26</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:12</var> ACDT</small><br><strong>Monitoring</strong> - We have released a fix for an issue where some videos uploaded to CareApp using CareApp Mobile on Android are not appearing correctly in the feed. The updated app (2.16.1) can be downloaded from the Google Play Store.<br /><br />We will be fixing the issues for videos that have already been uploaded - there is no need to recreate the messages.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:00</var> ACDT</small><br><strong>Identified</strong> - We are investigating an issue where some videos added from Android phones are not appearing correctly in the feed.</p>tag:careapp.statuspage.io,2005:Incident/57652552020-10-22T09:44:00+10:302020-12-10T10:19:40+10:30API Outage<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>09:44</var> ACDT</small><br><strong>Resolved</strong> - CareApp API unresponsive due to partial outage in AWS Sydney data centre</p>